Terms of Service | BlueChimp

1. The Service

BlueChimp is a B2B sales-intelligence platform that helps business users identify prospects, source and enrich business contact information, evaluate buying intent, draft outreach, send outreach through customer-connected accounts, and sync activity with customer CRM systems.

The "Service" includes BlueChimp websites, applications, databases, APIs, integrations, workflows, AI-assisted features, documentation, and related services.

2. Eligibility and Geographic Scope

2.1 Business Use Only

The Service is for business use only. You may not use the Service for personal, household, family, consumer, or non-business purposes.

2.2 Availability

The Service is available to business users. BlueChimp is operated from the United States, and your use of the Service is subject to these Terms and to the contact-data geographic restrictions in Section 2.3.

2.3 No EEA, UK, or Swiss Contacts

You may not use the Service to intentionally collect, request, import, upload, enrich, store, score, export, contact, or otherwise process personal data about individuals located in the European Economic Area, the United Kingdom, or Switzerland.

BlueChimp may use filters and other controls to block, reject, suppress, or delete contacts whose geography indicates that they are located in the European Economic Area, the United Kingdom, Switzerland, or another unsupported region. BlueChimp may also reject contacts whose geography is unknown or cannot be reasonably classified.

You will not attempt to bypass, disable, mislead, or circumvent these geographic controls.

3. Accounts and Users

You must provide accurate account information and keep it current. You are responsible for all activity under your account and for maintaining the confidentiality of login credentials.

You may invite authorized users to your workspace. You are responsible for your users' acts and omissions and for ensuring that they comply with these Terms.

You must promptly notify BlueChimp of any unauthorized access, credential compromise, or security incident involving your account.

4. Subscriptions, Fees, and Payment

Paid subscriptions are billed through Stripe or another payment processor we designate. You authorize us and our payment processor to charge applicable subscription fees, taxes, and other amounts according to the plan you select.

Unless stated otherwise in an order, checkout page, or written agreement:

Subscription fees are due in advance.
Subscriptions renew automatically until canceled.
Fees are non-refundable except as required by law or expressly stated in writing.
You are responsible for all taxes, duties, and similar charges other than taxes based on our income.
We may suspend or terminate access for unpaid fees.

You may cancel according to the cancellation process provided in the Service or through Stripe checkout or billing tools. Cancellation stops future renewal charges but does not entitle you to a refund for prior charges unless required by law. All purchases, cancellations, refunds, and credits are also governed by the BlueChimp Refund and Cancellation Policy, which is incorporated into these Terms.

5. Customer Data

"Customer Data" means information, content, records, files, prompts, CRM data, contact lists, account credentials, integration data, email content, outreach content, suppression lists, and other materials that you or your users submit, upload, import, connect, transmit, or make available to the Service.

You retain ownership of Customer Data. You grant BlueChimp a worldwide, non-exclusive, royalty-free license to host, process, transmit, use, copy, display, modify, and create derivative works from Customer Data as needed to provide, secure, support, improve, and operate the Service, comply with law, enforce these Terms, and exercise rights under these Terms.

You represent and warrant that:

You have all rights, permissions, consents, notices, and legal authority needed to provide Customer Data to BlueChimp and to authorize BlueChimp to process it.
Customer Data does not violate law, third-party rights, platform terms, contractual obligations, or these Terms.
Your use of Customer Data through the Service complies with applicable privacy, data protection, marketing, anti-spam, consumer protection, and communications laws.

6. Contact Data and Compliance Roles

6.1 Customer-Provided Contact Data

For contact data, CRM data, LinkedIn connection data, email account data, and similar information you provide, import, connect, or authorize, you are responsible for determining whether you may lawfully process that data and use it for outreach or sales-intelligence purposes.

For Customer Data that BlueChimp processes solely to provide the Service to you, the parties intend that BlueChimp acts as your service provider or processor where applicable privacy law recognizes that role.

6.2 BlueChimp-Sourced Contact Data

The Service may source, receive, enrich, score, infer, display, or make available business contact information from third-party providers, public or business sources, customer-authorized integrations, and BlueChimp workflows.

BlueChimp may determine the sources, enrichment methods, scoring methods, suppression methods, and availability of BlueChimp-sourced contact data. You are responsible for your own use of that data, including outreach, export, CRM sync, follow-up, recordkeeping, suppression, and legal compliance.

6.3 No Reliance on B2B Exemptions

You must comply with applicable privacy and communications laws even where a law may contain an exemption or partial exemption for business contact data. You may not assume that a B2B context eliminates your legal obligations.

7. Privacy, Data Protection, and Data Subject Requests

Your use of the Service is subject to the BlueChimp Privacy Policy, available at: https://www.blue-chimp.com/privacy.

You are responsible for providing required notices and honoring rights requests for personal information you collect, import, export, or use through the Service.

BlueChimp may provide tools or processes to support access, deletion, correction, opt-out, suppression, appeal, and similar privacy requests. BlueChimp may also maintain suppression lists and remove, block, or restrict contact records to honor privacy choices or legal requirements.

You must not re-upload, re-import, re-enrich, re-contact, or otherwise attempt to use a contact that has opted out, unsubscribed, been suppressed, or been deleted under a privacy request unless you have a lawful basis to do so and BlueChimp permits the action.

If the parties enter into a separate Data Processing Addendum, Business Associate Agreement, data protection agreement, order form, or enterprise agreement, that agreement controls only to the extent it expressly conflicts with these Terms.

8. Acceptable Use

You may not use the Service to:

Violate any law, regulation, contract, platform rule, or third-party right.
Send spam, unlawful commercial messages, deceptive messages, phishing messages, malware, or messages with misleading headers, sender information, or subject lines.
Conduct harassment, intimidation, discrimination, stalking, doxxing, or abusive outreach.
Use contact data for consumer eligibility decisions, credit decisions, insurance decisions, housing decisions, employment eligibility decisions, education access, healthcare decisions, legal decisions, or any purpose regulated as a consumer report or similar legal regime.
Use the Service as a consumer reporting agency or to create, contribute to, or use consumer reports under the Fair Credit Reporting Act or similar laws.
Collect, upload, infer, process, or seek sensitive personal information, including government IDs, Social Security numbers, financial account numbers, health information, biometric information, precise geolocation, race or ethnicity, religious beliefs, sexual orientation, political opinions, union membership, criminal history, or information about minors.
Intentionally process contacts located in the European Economic Area, the United Kingdom, Switzerland, or any unsupported region.
Circumvent geographic filters, suppression lists, unsubscribe mechanisms, rate limits, access controls, security controls, or usage limits.
Scrape, crawl, harvest, or obtain data in violation of law or third-party terms.
Reverse engineer, decompile, copy, resell, sublicense, or create a competing service using the Service, except to the extent applicable law prohibits this restriction.
Interfere with the Service, overload infrastructure, introduce malicious code, probe or test vulnerabilities without authorization, or attempt unauthorized access.
Use the Service to train or improve a competing AI, data-enrichment, prospecting, sales-intelligence, or lead-generation product.
Misrepresent your identity, affiliation, authority, or relationship to any person or organization.
Export or use the Service in violation of sanctions, export controls, or trade restrictions.

BlueChimp may investigate suspected violations and suspend or terminate access if BlueChimp reasonably believes that Customer Data, usage, or conduct violates these Terms or creates legal, security, reputational, or operational risk.

9. Email and Outreach Features

If you use the Service to draft, send, facilitate, sync, or track outreach, you are the sender or initiator of that outreach unless otherwise expressly agreed in writing.

You are responsible for complying with all laws that apply to your outreach, including CAN-SPAM, Canada's Anti-Spam Legislation, telemarketing rules, text-message rules, privacy laws, platform rules, and state or provincial marketing laws.

Without limiting the above, you must ensure that outreach:

Uses accurate sender, routing, header, and subject-line information.
Identifies the sender where required.
Includes a valid physical mailing address where required.
Includes an effective unsubscribe or opt-out mechanism where required.
Honors unsubscribes, opt-outs, suppression requests, and privacy requests promptly.
Does not target unsupported regions or suppressed contacts.
Does not use false, misleading, deceptive, or manipulative content.

BlueChimp may provide templates, drafting tools, unsubscribe tools, suppression tools, or compliance settings, but you remain responsible for legal compliance of your outreach.

10. Third-Party Services and Integrations

The Service may integrate with third-party products and services, including data providers, CRM systems, email providers, LinkedIn-related tools, enrichment services, payment processors, AI providers, browser automation tools, and workflow tools.

You authorize BlueChimp to access, exchange, transmit, and process information with integrations you connect or enable. Your use of third-party services is governed by your agreements with those providers, not by these Terms.

BlueChimp is not responsible for third-party services, third-party data, third-party acts or omissions, third-party terms, or changes to third-party services. BlueChimp may add, remove, suspend, or modify integrations at any time.

11. AI Features

The Service may include AI-assisted features that generate drafts, summaries, classifications, recommendations, intent scores, assessments, or other outputs.

You are responsible for reviewing, validating, and approving AI outputs before using them. AI outputs may be inaccurate, incomplete, biased, outdated, or unsuitable for your use case. BlueChimp does not guarantee that AI outputs are accurate, lawful, complete, non-infringing, or appropriate.

You may not use AI features to generate unlawful, deceptive, discriminatory, harassing, infringing, or harmful content.

12. Data Accuracy and Availability

Business contact data, enrichment data, intent signals, AI outputs, scoring, and similar information may be incomplete, outdated, inaccurate, duplicated, or unavailable. BlueChimp does not guarantee that any contact record, email address, phone number, job title, company affiliation, intent score, or AI-generated assessment is accurate or current.

You must independently verify information before relying on it for important decisions or outreach.

13. Intellectual Property

BlueChimp and its licensors own all rights, title, and interest in and to the Service, including software, databases, workflows, models, interfaces, designs, documentation, trademarks, and related intellectual property.

Except for the limited right to use the Service under these Terms, no rights are granted to you by implication or otherwise.

You own Customer Data, subject to the license granted in these Terms.

If you provide feedback, suggestions, ideas, or recommendations, you grant BlueChimp a perpetual, irrevocable, worldwide, royalty-free right to use them without restriction or compensation.

14. Confidentiality

Each party may receive non-public information from the other that is marked confidential or should reasonably be understood as confidential. The receiving party will use confidential information only to perform or receive the Service and will protect it using reasonable safeguards.

Confidentiality obligations do not apply to information that is public through no fault of the receiving party, already known without restriction, independently developed, or rightfully received from a third party without confidentiality obligations.

15. Security

BlueChimp uses reasonable administrative, technical, and organizational safeguards designed to protect the Service and Customer Data. You are responsible for configuring your account securely, managing user access, protecting credentials, and using the Service appropriately.

No security measure is perfect. BlueChimp does not guarantee that unauthorized access, disclosure, alteration, or loss will never occur.

16. Suspension and Termination

BlueChimp may suspend or terminate your access to the Service if:

You breach these Terms.
Fees are overdue.
Your use creates legal, security, privacy, operational, or reputational risk.
You attempt to bypass filters, suppression controls, security controls, or usage limits.
Required by law or a third-party provider.
Continued operation of your account would harm the Service or other customers.

You may stop using the Service at any time and may cancel your subscription according to the applicable checkout or billing process.

Upon termination, your right to use the Service ends. BlueChimp may delete Customer Data according to its retention practices, unless retention is required or permitted by law, necessary for billing or dispute purposes, needed for security or compliance, or required to maintain suppression lists.

17. Beta Features

BlueChimp may offer alpha, beta, preview, experimental, or early-access features. Beta features are provided as-is, may change or be discontinued at any time, and may be subject to additional terms. BlueChimp makes no commitment to provide support, availability, security, or data preservation for beta features.

18. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, BLUECHIMP DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, SECURITY, AND ERROR-FREE OPERATION.

BLUECHIMP DOES NOT WARRANT THAT THE SERVICE, DATA, ENRICHMENT RESULTS, AI OUTPUTS, INTENT SCORES, CONTACT INFORMATION, EMAIL ADDRESSES, PHONE NUMBERS, OR INTEGRATIONS WILL BE ACCURATE, COMPLETE, CURRENT, LAWFUL FOR YOUR USE, UNINTERRUPTED, SECURE, OR ERROR-FREE.

BLUECHIMP DOES NOT PROVIDE LEGAL, PRIVACY, COMPLIANCE, MARKETING, EMPLOYMENT, CREDIT, FINANCIAL, TAX, OR PROFESSIONAL ADVICE. YOU ARE RESPONSIBLE FOR OBTAINING ADVICE FROM QUALIFIED PROFESSIONALS WHERE NEEDED.

19. Indemnification

You will defend, indemnify, and hold harmless BlueChimp, its affiliates, and their respective officers, directors, employees, contractors, agents, and licensors from and against any claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising out of or related to:

Your use of the Service.
Customer Data.
Your outreach, communications, exports, CRM syncs, or contact-data use.
Your violation of law, third-party rights, third-party platform terms, or these Terms.
Your failure to provide required notices, obtain required consents, honor opt-outs, or comply with privacy or communications laws.
Your users' acts or omissions.

BlueChimp may participate in the defense of any claim with counsel of its choosing. You may not settle any claim in a way that imposes liability or obligations on BlueChimp without BlueChimp's prior written consent.

20. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BLUECHIMP WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS, LOST GOODWILL, LOST DATA, DATA CORRUPTION, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BLUECHIMP'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF:

THE AMOUNTS YOU PAID TO BLUECHIMP FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY; OR
$100.

The limitations above apply regardless of legal theory and even if a remedy fails its essential purpose.

21. Changes to the Service or Terms

BlueChimp may modify the Service at any time, including adding, removing, or changing features, integrations, data sources, limits, pricing, or availability.

BlueChimp may update these Terms from time to time. If we make material changes, we will provide notice by posting the updated Terms, updating the "Last Updated" date, emailing account administrators, or providing notice through the Service. Continued use after updated Terms become effective means you accept the updated Terms.

22. Governing Law and Venue

These Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-law rules.

Subject to Section 23 (Dispute Resolution; Arbitration; Class-Action Waiver), any dispute arising out of or related to these Terms or the Service that is not subject to arbitration will be brought exclusively in the state or federal courts located in North Carolina. Each party consents to the personal jurisdiction and venue of those courts.

23. Dispute Resolution; Arbitration; Class-Action Waiver

Informal Resolution. Before initiating any formal proceeding, the parties will attempt in good faith to resolve any dispute by contacting BlueChimp at product@blue-chimp.com and allowing at least 30 days for informal resolution.

Binding Arbitration. If the dispute is not resolved informally, you and BlueChimp agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved exclusively by final and binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules (or, where applicable, its Consumer Arbitration Rules), rather than in court, except that either party may bring an individual action in small-claims court if it qualifies. The arbitration will be conducted in English by a single arbitrator, seated in North Carolina, and judgment on the award may be entered in any court of competent jurisdiction.

Class-Action Waiver. YOU AND BLUECHIMP AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.

Jury-Trial Waiver. To the maximum extent permitted by law, you and BlueChimp waive any right to a trial by jury in any proceeding arising out of or relating to these Terms or the Service.

Exception for Equitable Relief. Nothing in this Section prevents either party from seeking injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property, confidential information, or security.

Severability. If any portion of this Section is found unenforceable, the unenforceable portion will be severed and the remainder will continue to apply, except that if the Class-Action Waiver is found unenforceable as to a particular claim, that claim (and only that claim) must be brought in court consistent with Section 22.

24. Notices

BlueChimp may provide notices through the Service, by email, by posting on its website, or by other reasonable means.

You may provide legal notices to BlueChimp at:

Findable LLC
Attn: Legal
163 Elton Ct, Thomasville, NC 27360
Email: product@blue-chimp.com

25. Miscellaneous

These Terms, together with any order form, checkout terms, Privacy Policy, DPA, or additional terms incorporated by reference, are the entire agreement between you and BlueChimp regarding the Service.

If any provision is unenforceable, the remaining provisions remain in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without BlueChimp's prior written consent. BlueChimp may assign these Terms in connection with a merger, acquisition, corporate reorganization, sale of assets, or by operation of law.

Sections that by their nature should survive termination will survive, including payment obligations, intellectual property, confidentiality, disclaimers, limitations of liability, indemnification, dispute resolution, and miscellaneous provisions.

26. Contact

For questions about these Terms, contact: